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“Did he just say he is chatting with you through his printer?” : talesfromtechsupport


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So I recently got a new job doing online tech support. It was my first week taking clients and I was in a Skype call with my trainer and another trainee while the two were remote viewing my screen.

I take a client in chat who has an issue with his printer no longer printing wirelessly after a power outage. One of the first questions I asked him was "Is your printer still connected to your wireless network?", to which the client responds:

"Of course it is! That’s how I’m talking to you."

I stared at that sentence for a minute and then double checked what I asked him to be sure we were both talking about his printer. And then I busted out laughing. My trainer asked me what was so funny and then read the client’s statement out loud and goes "Did he just tell you he’s chatting with you through his printer?" and then all three of us just lost it.

Luckily the conversation with the client was entirely web based so he had no idea we were making fun of him and I just completed the troubleshooting/setup job normally. But man, what a great introduction to my new role that was.

via "Did he just say he is chatting with you through his printer?" : talesfromtechsupport.

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